Frequently Asked Questions (FAQs)
Shopping
What payment methods do you accept?
You can pay via bank transfer, in which case, include your order number in the description field.
You can also pay online using paystack or via the invoicing system. Please contact us to request an invoice
How long does delivery take?
For 3D Printing Filament and 3D Printer Parts and Accessories, delivery takes 2 to 3 days after cleared payment
For custom 3D Printed Parts, delivery takes 3 to 5 working days (depending on the print)
For 3D Printers, delivery takes 3 to 4 weeks
Is delivery cost included in your prices?
3D Printers includes cost of delivery.
All other items are exclusive of delivery
What is your returns policy?
Unfortunately, we do not offer returns.
For 3D Printed parts, we can however offer a re-print if the error was found to be from our side
Custom 3D Prints
How much will it cost to 3D Print my designs?
You will need to export the 3D model of your design to stl format, and upload it to the website to get a quote
What file format is supported?
Your 3D model will have to be in STL format for us to generate a quote for you
What is the maximum size you can 3D Print?
The maximum size we can 3D Print is 400mm x 400mm x 450mm
Bigger models can be printed in parts and assembled afterwards
Do you have a minimum order quantity (MOQ)?
No we don’t. Our minimum order quantity is one
What colours are available to print with?
We have most of the basic colours available. Unfortunately, we don’t have the more exotic colours like “cockroach brown and “agbalumo orange”
What materials are available to print with?
We have a range of 3D Printing plastic materials available including PLA, ABS, PETG, TPU and Nylon
What is the best material to use for my part?
If you’re already familiar with the various 3D Printing materials available, you can request your part to be 3D Printed with a particular material. Otherwise, we will use our professional judgement to select the best material to meet your needs. (e.g if it’s a machine part, we could use ABS…)